Frequently Asked Questions
Everything you need to know about our premium merino wool products and services.
What makes merino wool better than traditional cotton or synthetics?
Merino wool is a natural technical fiber that helps regulate body temperature, stays breathable in the summer, and provides warmth in the winter. It is also naturally hypoallergenic and odor-resistant.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How should I care for my Woolino products?
Most of our products are machine washable on a wool or delicate cycle using a wool-approved detergent. We recommend air drying to preserve the life and softness of the fibers.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay.